Please allow four weeks weeks from order placement to delivery for items from the ‘Online Shop’ section of our website.
All orders are dispatched as close to the quoted delivery time as possible and in the, UK deliveries are made using a tracked delivery service.
If you require your tracking number please email us directly on email@example.com.
If you aren’t available when your parcel is delivered, the delivery driver will leave a calling card with instructions on how to pick it up.
Do you deliver to my work address?
We can deliver to your place of employment but we do not deliver to PO Box addresses for security purposes.
Will I be charged customs and import charges?
Any customs or import duties are charged once the parcel reaches the destination country. These charges must be paid by the recipient of the parcel.
Unfortunately, we have no control over these charges, and cannot advise you what the cost will be, as customs policies and import duties vary widely from country to country. We recommend you contact your local customs office for current charges before you order, so you are not surprised by charges you were not expecting.
You can find out if we deliver to your country by checking the list of our international delivery destinations listed below. If your country is not on the list, we are sorry but we do not deliver there currently.
International deliveries are made using DHL, which is quoted as being a 2 day delivery service for Europe and 3 day delivery service for the rest of the world. If you aren’t available when your parcel is delivered, the delivery driver will leave a calling card with instructions on how to pick it up.
Please be aware that your parcel can be delayed by customs. We have no control over this, and cannot supply any details why or for how long your parcel will be delayed.
International returns please note: If you are returning anything to us from outside the EU you must complete a customs declaration indicating that the package contains ‘returned goods’ or similar. If your parcel is stopped in UK customs and a charge levied, we will refuse payment and the package will be returned to you. Under no circumstances will we pay customs duty in order to receive back our items.
I have received a faulty item?
If you think the item you received is faulty, please contact our customer service team by phone on +44(0)1656 659424 or email firstname.lastname@example.org. We will then advise on how to proceed with the return. Please include as many details as possible about the fault.
Due to technical processes used, it is imperative that each individual garment’s washing instructions are adhered to exactly as stated on the care label. Each garment is wash-tested thoroughly and quality-checked on each production batch prior to leaving the supplier. We cannot accept returns that have been soiled, torn or damaged due to incorrect washing.
I have received an incorrect item on my order?
If you have received an incorrect item in your order, please contact our customer service team email@example.com. We will then advise on how to proceed with the return. Please include as many details as possible about the error.
I have an Item missing from my delivery?
Regrettably mistakes can happen. Sometimes we don’t send everything you’ve ordered at the same time, so please first of all check your packing note or dispatch emails to see if any of your items will be arriving separately.
If the packing note states an item should be in your parcel but it is not, please contact our customer service team firstname.lastname@example.org, who will try to rectify the mistake as quickly as possible.
We accept returns on non-embellished/personalised items, no quibble, and always make this process as easy and hassle free as possible. If you are not completely satisfied with your purchase, simply return the item(s) to us within 7 days of receipt.
Embellished/personalised items – any product that has had additional embellishment or that has been personalised e.g. name, initials or logo, are exempt from our money back guarantee. We will not accept returns of embellished/personalised goods except where the goods are deemed to be faulty.
Items should wherever possible be returned in their original packaging . It is very important that when you return an item that we know the delivery/order number to which it relates, your details and whether you want a refund or an exchange. Without these details we won’t be able to take the action you require.
If you are returning a non-faulty item outside the Distance Selling Regulations, then the cost of returning the item to us is your liability. The item is your responsibility until it reaches us so for your own protection we recommend that you send the parcel using a delivery service that insures you for the value of the goods. We cannot refund return items lost in the post.
If you have returned a non-faulty item and have requested an exchange then a further carriage charge will be due along with any additional costs associated with the replacement item. A member of our sales team will contact you in due course to collect any additional payment.
We ask you to take reasonable care of the goods you purchase while they are in your possession. This means that you may inspect and try on the goods as you would try them on in our store but tags should not be removed from any item and the original packaging should be retained. Goods should not be soiled, torn or damaged.
Please send your returned goods to:
Unit 9 New Street
Bridgend Industrial Estate
As soon as your return has been processed by our warehouse, we will email you to let you know. In the unlikely event that you do not receive this email within 10 days of posting your parcel to us, please get in touch with our Returns Department,email@example.com, and they will confirm if it has been received.
If you have returned your parcel using Recorded Delivery or another service that can be tracked, please give us the reference number when you contact us.
Please allow 10 working days from receipt of your return for us to process a refund, and then allow a further 5-10 working days for the funds to clear your account. This time frame is dictated by your bank or card issuer.
Your refund will be credited to the same card with which you made your original purchase. If for any reason this is not possible, (e.g. the card has expired) we will contact you to discuss alternatives.
International returns please note: If you are returning anything to us from outside the EU you must complete a customs declaration correctly indicating that the package contains ‘returned goods’ or similar. If your parcel is stopped in UK customs and a charge levied, we will refuse payment and the package will be returned to you. Under no circumstances will we pay customs duty in order to receive back our items.
Privacy and Cookies Policy
Eurologo.co.uk take your privacy very seriously and treat all your personal information as confidential.
When setting up an account, you will be asked to provide us with your name, billing address and delivery address details, your email address, telephone number and a password. We will also require your credit/debit card details, when you are placing an order.
When commenting on our blog, you will be asked to provide your name and email address. We may also collect any information (e.g. your age) that you publish on our blog.
We may also collect information about you such as your name, address and contact details where you enter a competition or prize-draw we are operating.
We may obtain information about your usage of our site to help us develop and improve it further.
What do we use your information for?
We use your information for the following purposes:
- To serve website content to you
- To handle orders, deliver products, process payments and refunds and provide statements
- To communicate with you about your orders
- To update our records and generally maintain your account with us
- If you contact us, we may keep a record of that correspondence and your contact details
- For our statistical or survey purposes to improve our site and blog and our services to you.
- To prevent or detect fraud or abuses of our site and enable third parties to carry out technical, logistical or other functions on our behalf
- To contact you by email, post, or telephone, to ask you for feedback and comments on our services
- If you consent, to notify you by email of Group products, promotions, competitions and special offers that may be of interest to you.
- Provide our blog to you and other users and to allow you to use and comment on our blog.
Disclosure of your information
We may disclose your information to members of our Group for the purposes listed above.
We will not disclose your information to any third party outside of the Group except under the following limited circumstances.
We may disclose your personal information to carefully selected service providers and agents who operate elements of our web site service and process data on our behalf. These may include businesses who provide technology services such as hosting for our servers and email distribution and business partners who provide delivery fulfilment services.
From time to time we may also provide your information to carefully selected customer service agencies for research and analysis purposes, on our behalf, so that we can monitor and improve the services we provide. If you consent, we or our agents, acting on our behalf, may contact you by post, email or telephone to ask you for your feedback and comments on our services.
Where such disclosures are made, this will be under contractual arrangements with us and carried out in accordance with the requirements of the Act.
We may also use aggregate information and statistics for the purposes of monitoring website usage in order to help us develop the website and our services and may provide such aggregate information to third parties. These statistics will not include information that can be used to identify any individual.
In assessing your request for goods or services, we may use your information for the purposes of the prevention and detection of fraud.
We may also disclose your personal information to our subsidiaries and affiliated companies and any successors in title to our business.
We do not hold your credit card details. Financial transactions take place directly and securely with our payment handling provider.
If you believe your details are incorrect you can amend your details by logging onto your ‘My Account’ on our site.
Protecting your information
Our site uses up-to-date industry procedures to protect your personal information. We also protect the security of your data during transmission using Secure Sockets Layer (SSL) encryption software.
We have appropriate security measures in place in our physical facilities to protect against the loss, misuse or alteration of information that we have collected from you via our site.
Access to information
The Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you. You can exercise this right at any time by contacting us at firstname.lastname@example.org.
Most browsers allow you to turn off cookies. If you want to know how to do this please look at the help menu on your browser. However, if you do not accept cookies your user experience on our site may be affected and you will be unable to purchase products from our site.
Third Party Services
We may from time to time make available through our site certain services provided by third parties. To gain access to these services, you must register with these third parties and deal with them direct. Please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.
Website Terms and Conditions
1 Acceptance The Use Of Eurologo Ltd Terms and Conditions
Your access to and use of Eurologo Ltd is subject exclusively to these Terms and Conditions. You will not use the Website for any purpose that is unlawful or prohibited by these Terms and Conditions. By using the Website you are fully accepting the terms, conditions and disclaimers contained in this notice. If you do not accept these Terms and Conditions you must immediately stop using the Website.
2 CREDIT CARD DETAILS
Eurologo Ltd will never ask for your credit card details and we advice our customers to not enter their credit cards details on Eurologo Ltd website or by submitting such details in any other form.
3 LEGAL ADVICE
The contents of Eurologo Ltd website do not constitute advice and should not be relied upon in making or refraining from making, any decision.
All material contained on Eurologo Ltd is provided without any or warranty of any kind. You use the material on Eurologo Ltd at your own discretion
4 CHANGE OF USE
Eurologo Ltd reserves the right to:
4.1 change or remove (temporarily or permanently) the Website or any part of it without notice and you confirm that Eurologo Ltd shall not be liable to you for any such change or removal and.
4.2 change these Terms and Conditions at any time, and your continued use of the Website following any changes shall be deemed to be your acceptance of such change.
5 Links to Third Party Websites
Eurologo Ltd Website may include links to third party websites that are controlled and maintained by others. Any link to other websites is not an endorsement of such websites and you acknowledge and agree that we are not responsible for the content or availability of any such sites.
6.1 All copyright, trade marks and all other intellectual property rights in the Website and its content (including without limitation the Website design, text, graphics and all software and source codes connected with the Website) are owned by or licensed to Eurologo Ltd or otherwise used by Eurologo Ltd as permitted by law.
6.2 In accessing the Website you agree that you will access the content solely for your personal, non-commercial use. None of the content may be downloaded, copied, reproduced, transmitted, stored, sold or distributed without the prior written consent of the copyright holder. This excludes the downloading, copying and/or printing of pages of the Website for personal, non-commercial home use only.
7 LINKS TO AND FROM OTHER WEBSITES
7.1 Throughout this Website you may find links to third party websites. The provision of a link to such a website does not mean that we endorse that website. If you visit any website via a link on this Website you do so at your own risk.
7.2 Any party wishing to link to this website is entitled to do so provided that the conditions below are observed:
(a) you do not seek to imply that we are endorsing the services or products of another party unless this has been agreed with us in writing;
(b) you do not misrepresent your relationship with this website; and
(c) ; the website from which you link to this Website does not contain offensive or otherwise controversial content or, content that infringes any intellectual property rights or other rights of a third party.
7.3 By linking to this Website in breach of our terms, you shall indemnify us for any loss or damage suffered to this Website as a result of such linking.
8 DISCLAIMERS AND LIMITATION OF LIABILITY
8.1 The Website is provided on an AS IS and AS AVAILABLE basis without any representation or endorsement made and without warranty of any kind whether express or implied, including but not limited to the implied warranties of satisfactory quality, fitness for a particular purpose, non-infringement, compatibility, security and accuracy.
8.2 To the extent permitted by law, Eurologo Ltd will not be liable for any indirect or consequential loss or damage whatever (including without limitation loss of business, opportunity, data, profits) arising out of or in connection with the use of the Website.
8.3 Eurologo Ltd makes no warranty that the functionality of the Website will be uninterrupted or error free, that defects will be corrected or that the Website or the server that makes it available are free of viruses or anything else which may be harmful or destructive.
8.4 Nothing in these Terms and Conditions shall be construed so as to exclude or limit the liability of Eurologo Ltd for death or personal injury as a result of the negligence of Eurologo Ltd or that of its employees or agents.
You agree to indemnify and hold Eurologo Ltd and its employees and agents harmless from and against all liabilities, legal fees, damages, losses, costs and other expenses in relation to any claims or actions brought against Eurologo Ltd arising out of any breach by you of these Terms and Conditions or other liabilities arising out of your use of this Website.
If any of these Terms and Conditions should be determined to be invalid, illegal or unenforceable for any reason by any court of competent jurisdiction then such Term or Condition shall be severed and the remaining Terms and Conditions shall survive and remain in full force and effect and continue to be binding and enforceable.
If you breach these Conditions of Use and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these Conditions of Use.
12 GOVERNING LAW
These Terms and Conditions shall be governed by and construed in accordance with the law of and you hereby submit to the exclusive jurisdiction of the courts.
13 OUR CONTACT DETAILS
Our Office Address:
Bridgend Industrial Estate
+44 1656 659 424
For any further information please email Eurologo Ltd Team